AquaFlow Systems has a large customer base spread across multiple countries. To manage their diverse customer queries, they use Deskhero's user groups feature to segment their support team based on language and product expertise. The AI capabilities of Deskhero help in routing the tickets to the appropriate user group, ensuring quick and accurate responses.
Deskhero's AI also assists in generating suggested replies for the support agents. By analyzing previous tickets and other resources, the AI can suggest potential responses to new tickets. This not only speeds up the response time but also ensures consistency in the quality of support provided.
AquaFlow also utilizes Deskhero's website scraping feature to keep their knowledge base updated. The AI scans their website for any new or updated information and automatically adds it to the knowledge base. This ensures that customers always have access to the latest information.
Additionally, AquaFlow uses the custom fields feature of Deskhero to capture specific information about each customer interaction. This data is then analyzed by the AI to identify trends and patterns, which are used to further improve their support operations.
By leveraging Deskhero's advanced AI capabilities, AquaFlow Systems has been able to provide proactive and efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI assist in routing tickets?
Deskhero's AI analyzes the content of each ticket and routes it to the appropriate user group based on language and product expertise. This ensures that each ticket is handled by the most qualified agent.
How does Deskhero keep the knowledge base updated?
Deskhero's AI uses the website scraping feature to scan the company's website for any new or updated information. This information is then automatically added to the knowledge base.
Can Deskhero capture specific information about each customer interaction?
Yes, Deskhero provides custom fields that can be used to capture specific information about each customer interaction. This data can then be analyzed to identify trends and patterns.
* This article provides an example of how a fictive company in the Manufacturing Plumbing Fittings from Plastic industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
