Porcelain Power Products, a leading manufacturer of porcelain electrical supplies, was facing challenges in managing their customer support tickets. The company was struggling with a high volume of tickets, slow response times, and difficulty finding relevant information to resolve customer queries. They turned to Deskhero for a solution.
With Deskhero, Porcelain Power Products was able to leverage the platform's advanced AI capabilities to manage their tickets more efficiently. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar also made it easier for the support team to find the information they needed. The AI-enhanced search results provided them with the most relevant information based on the context of the query, further speeding up the resolution process.
The custom fields feature allowed the company to categorize tickets based on the type of product, issue, or any other criteria, making it easier to prioritize and manage tickets. The kanban board provided a visual overview of the ticket status, helping the team to stay organized and focused.
Overall, Deskhero's AI-powered solutions have enabled Porcelain Power Products to significantly improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the custom fields feature help in managing tickets?
The custom fields feature allows you to categorize tickets based on various criteria such as the type of product, issue, etc. This makes it easier to prioritize and manage tickets.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to provide the most relevant information based on the context of the query. This speeds up the resolution process by making it easier to find the necessary information.
* This article provides an example of how a fictive company in the Manufacturing porcelain electrical supplies such as insulators, connectors, bushings, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
