Ceramic Connectors Corp, a renowned manufacturer of porcelain electrical connectors, was struggling with managing their extensive knowledge base. The company had a wealth of information in various formats - word documents, powerpoint presentations, pdf files, and more. However, finding relevant information to resolve customer queries was a time-consuming process. They turned to Deskhero for a solution.
With Deskhero, Ceramic Connectors Corp was able to leverage the platform's advanced AI capabilities to manage their knowledge base more efficiently. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar also made it easier for the support team to find the information they needed. The AI-enhanced search results provided them with the most relevant information based on the context of the query, further speeding up the resolution process.
The ability to generate knowledge base articles from various file formats made it easier for the company to keep their knowledge base updated. The structured data lists feature also helped them organize their information more effectively.
Overall, Deskhero's AI-powered solutions have enabled Ceramic Connectors Corp to significantly improve their knowledge base management, enhance search results, and provide faster, more accurate responses to customer queries.
How does Deskhero's AI system improve knowledge base management?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly improving knowledge base management.
How does the structured data lists feature help in organizing information?
The structured data lists feature allows you to organize your information in a structured manner, making it easier to manage and search for relevant information.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to provide the most relevant information based on the context of the query. This speeds up the resolution process by making it easier to find the necessary information.
* This article provides an example of how a fictive company in the Manufacturing porcelain electrical supplies such as insulators, connectors, bushings, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
