Insulator Innovations Inc, a leading manufacturer of porcelain electrical insulators, was facing challenges in streamlining their customer support operations. The company was dealing with a high volume of tickets, slow response times, and difficulty in prioritizing and managing tickets. They turned to Deskhero for a solution.
With Deskhero, Insulator Innovations Inc was able to leverage the platform's advanced AI capabilities to streamline their customer support operations. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar also made it easier for the support team to find the information they needed. The AI-enhanced search results provided them with the most relevant information based on the context of the query, further speeding up the resolution process.
The kanban board provided a visual overview of the ticket status, helping the team to stay organized and focused. The user groups feature also allowed the company to assign tickets to specific teams or individuals, making it easier to manage tickets and ensure timely responses.
Overall, Deskhero's AI-powered solutions have enabled Insulator Innovations Inc to significantly streamline their customer support operations, improve ticket management, and enhance customer satisfaction.
How does Deskhero's AI system streamline customer support operations?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly streamlining customer support operations.
How does the kanban board help in managing tickets?
The kanban board provides a visual overview of the ticket status, helping the team to stay organized and focused. It makes it easier to manage tickets and ensure timely responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to provide the most relevant information based on the context of the query. This speeds up the resolution process by making it easier to find the necessary information.
* This article provides an example of how a fictive company in the Manufacturing porcelain electrical supplies such as insulators, connectors, bushings, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
