AutoPrecision Tubing Inc. deals with a large number of customer queries daily, ranging from product specifications to troubleshooting. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content and generate suggested replies, significantly reducing the time taken to respond to customer queries.
To provide a robust self-service option for customers, AutoPrecision Tubing Inc. uses Deskhero's AI to enhance its knowledge base. The AI can generate articles from various sources, including Word, PowerPoint, PDF files, and even data scraped from the company's website. This feature has allowed the company to build a comprehensive knowledge base that customers can use for self-service, reducing the load on the helpdesk.
Deskhero's AI also improves search results, making it easier for both customers and support staff to find relevant information. The AI uses OpenAI Embeddings to understand the context of the search query and provide more accurate results.
AutoPrecision Tubing Inc. has also integrated Deskhero with their existing systems using the platform's REST API. This integration provides a unified view of customer interactions, improving service delivery.
By leveraging Deskhero's advanced AI capabilities, AutoPrecision Tubing Inc. has been able to improve their helpdesk efficiency, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the query. It then uses this understanding to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then uses this understanding to provide more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Manufacturing of Precision Tubing for Automotive Applications industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
