AutoTube Precision receives numerous customer queries daily regarding their products' specifications, application, and troubleshooting. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
The company also uses Deskhero's AI to enhance its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has helped AutoTube Precision build a comprehensive knowledge base that customers can refer to for self-service, reducing the load on their helpdesk.
Deskhero's AI also enhances search results, making it easier for both customers and support staff to find relevant information. The AI uses OpenAI Embeddings to understand the context of the search query and provide more accurate results.
AutoTube Precision also uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to have a unified view of their customer interactions, improving their service delivery.
Overall, Deskhero's advanced AI capabilities have helped AutoTube Precision improve their customer support efficiency, reduce response time, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context of the query. It then uses this understanding to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query. It then uses this understanding to provide more accurate and relevant search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Manufacturing of Precision Tubing for Automotive Applications industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
