ProTech Solutions receives a multitude of support requests every day. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero categorize these tickets based on their content and urgency, ensuring prompt responses and high customer satisfaction rates.
ProTech Solutions uses Deskhero's custom fields and structured data lists to customize their support system to their unique needs. The AI uses OpenAI embeddings to understand the context of each ticket, providing suggested replies that help the support team resolve issues quickly.
The company also utilizes Deskhero's knowledge base feature, where they store all relevant documents like manuals, policies, etc. Deskhero's AI capabilities enhance the search results within this knowledge base, making it easier for the support team to find the information they need.
ProTech Solutions uses Deskhero's website scraping feature to keep their knowledge base updated. The AI scans the web for any new information related to their products or services and adds it to the knowledge base, ensuring the support team is always equipped with the most recent information.
Finally, ProTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows the company to leverage the AI capabilities of Deskhero across their entire operation, enhancing their overall efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings to understand the context of each ticket and categorizes them based on their content and urgency. It also provides suggested replies to help the support team resolve issues quickly.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results within the knowledge base, making it easier for the support team to find the information they need.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the web for any new information related to your products or services and adds it to the knowledge base, ensuring the support team is always equipped with the most recent information.
* This article provides an example of how a fictive company in the Manufacturing Process Planning and Optimization industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
