OptimaManufacturing receives hundreds of support requests daily from clients needing assistance with their software. The company uses Deskhero's ticket management system to organize these requests, ensuring no ticket goes unnoticed. The AI capabilities of Deskhero help in categorizing these tickets based on their urgency and relevance, improving response times and customer satisfaction.
With Deskhero's custom fields and structured data lists, OptimaManufacturing can tailor their support system to suit their specific needs. The AI uses OpenAI embeddings to understand the context of each ticket, providing suggested replies that the support team can use to resolve issues faster.
OptimaManufacturing also utilizes Deskhero's knowledge base feature, where they store manuals, policies, and other relevant documents. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for the support team to find relevant information.
Deskhero's website scraping feature is used by OptimaManufacturing to keep their knowledge base up-to-date. The AI scans the web for any new information related to their products or services and adds it to the knowledge base, ensuring the support team always has the latest information at their disposal.
Lastly, OptimaManufacturing uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their entire operation, enhancing their overall efficiency.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings to understand the context of each ticket and categorizes them based on their urgency and relevance. It also provides suggested replies to help the support team resolve issues faster.
How does Deskhero's AI enhance the search results within the knowledge base?
The AI capabilities of Deskhero use OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results within the knowledge base, making it easier for the support team to find relevant information.
How does Deskhero's website scraping feature work?
Deskhero's AI scans the web for any new information related to your products or services and adds it to the knowledge base, ensuring the support team always has the latest information at their disposal.
* This article provides an example of how a fictive company in the Manufacturing Process Planning and Optimization industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
