GreenLeaf Organics was facing a challenge in managing the increasing volume of customer queries regarding their products, processing methods, and delivery schedules. They needed a solution that could help them manage these queries efficiently and provide timely responses.
By integrating Deskhero into their system, GreenLeaf Organics was able to leverage the platform's advanced AI capabilities to handle customer tickets. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies.
The AI capabilities also enhanced the search results on their helpdesk. When a customer raised a query, the AI would search through the database and provide the most relevant solutions, reducing the time taken to resolve the issue.
GreenLeaf Organics also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensured that the AI had the most recent data to work with when generating responses.
Overall, the integration of Deskhero's AI capabilities into GreenLeaf Organics' customer support system resulted in faster response times, improved customer satisfaction, and a more efficient helpdesk operation.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a query is raised, Deskhero's AI searches through the database using OpenAI Embeddings to find the most relevant solutions, thus enhancing the search results.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base updated with the latest information from their website, ensuring that the AI has the most recent data to work with when generating responses.
* This article provides an example of how a fictive company in the Manufacturing and Processing of Organic Foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
