PureLife Foods had an extensive knowledge base that included product information, processing methods, and health benefits. However, managing this vast amount of information and making it easily accessible to customers was a challenge.
By implementing Deskhero, PureLife Foods was able to use the platform's AI capabilities to manage their knowledge base effectively. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and enhance search results.
PureLife Foods also used Deskhero's feature of generating knowledge base articles from Word, PowerPoint, and PDF files. This allowed them to quickly add new information to their knowledge base and ensure that the AI had the latest data to work with.
Additionally, the AI capabilities of Deskhero enabled PureLife Foods to provide quick and accurate responses to customer queries. The AI generated suggested replies based on the information in the knowledge base, significantly reducing response times.
Overall, Deskhero's AI capabilities have helped PureLife Foods manage their knowledge base more efficiently, improve customer service, and reduce the workload of their support team.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and enhance search results, effectively managing the knowledge base.
How does Deskhero generate knowledge base articles from files?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing companies to quickly add new information to their knowledge base.
How does Deskhero's AI improve customer service?
Deskhero's AI generates suggested replies based on the information in the knowledge base, providing quick and accurate responses to customer queries and improving customer service.
* This article provides an example of how a fictive company in the Manufacturing and Processing of Organic Foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
