Nature's Bounty was dealing with a high volume of customer tickets regarding product inquiries, complaints, and suggestions. Managing these tickets and providing timely responses was becoming increasingly difficult.
With the implementation of Deskhero, Nature's Bounty was able to leverage the platform's AI capabilities to streamline their ticket management process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
Nature's Bounty also utilized Deskhero's Kanban board for visualizing the ticket workflow. This, combined with the AI-generated replies, helped them manage tickets more efficiently and reduce response times.
The AI capabilities of Deskhero also enhanced the search results on their helpdesk. When a ticket was raised, the AI would search through the database and provide the most relevant solutions, further improving the ticket resolution process.
Overall, the integration of Deskhero's AI capabilities into Nature's Bounty's ticket management system resulted in improved customer support, faster response times, and a more efficient workflow.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies, streamlining the ticket management process.
How does Deskhero's Kanban board help in ticket management?
Deskhero's Kanban board provides a visual representation of the ticket workflow, helping companies manage tickets more efficiently and track their progress.
How does Deskhero's AI improve the ticket resolution process?
When a ticket is raised, Deskhero's AI searches through the database using OpenAI Embeddings to find the most relevant solutions, improving the ticket resolution process.
* This article provides an example of how a fictive company in the Manufacturing and Processing of Organic Foods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
