OrthoTech Innovations has an extensive knowledge base, including manuals, policies, and product guides. Managing this vast amount of information can be challenging, but with Deskhero's AI capabilities, the company can automatically generate articles from Word, PowerPoint, and PDF files, streamlining the process and ensuring that all information is easily accessible.
The AI system uses OpenAI Embeddings to find relevant content from the uploaded files and generates articles based on this content. This not only makes it easier for the support team to find the information they need but also improves the customer experience by providing them with comprehensive and easy-to-understand articles.
Deskhero's comprehensive search bar further enhances the usability of the knowledge base. Powered by the AI system, the search bar provides accurate and relevant results, reducing the time it takes for the support team and customers to find the information they need.
Additionally, the custom email domains feature allows OrthoTech Innovations to maintain a consistent brand image in their communications. The company can use their own domain for all support emails, reinforcing their brand identity and ensuring that customers recognize the emails as legitimate.
By leveraging Deskhero's advanced AI capabilities, OrthoTech Innovations has significantly improved the management and usability of their knowledge base. The company has seen a reduction in the time it takes to find information, an increase in the quality of the articles, and an improved customer experience.
How does the AI system generate articles from uploaded files?
The AI system uses OpenAI Embeddings to find relevant content from the uploaded files. It then generates articles based on this content, ensuring that all information is easily accessible and understandable.
How does the comprehensive search bar work?
The comprehensive search bar is powered by the AI system. It uses the AI's ability to find relevant content to provide accurate and relevant search results, reducing the time it takes to find the information you need.
Can we use our own domain for support emails?
Yes, Deskhero's custom email domains feature allows you to use your own domain for all support emails. This helps to reinforce your brand identity and ensures that customers recognize the emails as legitimate.
* This article provides an example of how a fictive company in the Manufacturing of Prosthetics and Orthotics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
