Prosthetic Pioneers receives numerous customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to organize these queries, but the volume of tickets often overwhelms the support team. By leveraging Deskhero's AI capabilities, the company can automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The AI system uses OpenAI Embeddings to find relevant content, which is then processed by OpenAI's ChatGPT to generate responses. This not only reduces the workload for the support team but also ensures that customers receive accurate and consistent information. The AI system also enhances the search results, making it easier for the support team to find relevant information quickly.
Deskhero's website scraping feature is particularly useful for Prosthetic Pioneers. The company's website contains a wealth of information about its products and services. By scraping this data and feeding it into the AI system, Deskhero can provide even more accurate and relevant responses to customer queries.
Furthermore, the custom fields feature allows Prosthetic Pioneers to tailor the ticket management system to their specific needs. They can create custom fields for different types of queries, making it easier to categorize and manage tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of Prosthetic Pioneers' customer support operations. The company has seen a reduction in response times, an increase in customer satisfaction, and a more streamlined workflow for their support team.
How does the AI system generate suggested replies?
The AI system uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero to gather information from your website and use it to enhance the AI system's ability to generate accurate and relevant responses to customer queries.
Can the ticket management system be customized to our specific needs?
Yes, Deskhero's custom fields feature allows you to tailor the ticket management system to your specific needs. You can create custom fields for different types of queries, making it easier to categorize and manage tickets.
* This article provides an example of how a fictive company in the Manufacturing of Prosthetics and Orthotics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
