SacredArtifacts Ltd. integrated Deskhero into their operations, utilizing its features such as structured data lists, custom fields, and user groups to organize their customer support services. The ticket management system and kanban board provided a clear overview of all customer interactions, helping them manage their workload efficiently.
The company leveraged Deskhero's advanced AI capabilities to improve their response time to customer queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on their knowledge base. By scraping data from their website and using the comprehensive search bar, customers could easily find solutions to their queries. This reduced the number of tickets generated and allowed the customer support team to focus on more complex issues.
Additionally, SacredArtifacts Ltd. used Deskhero's REST API to integrate the platform with their inventory management system. This allowed them to track product-related queries and complaints, and take corrective actions promptly.
By implementing Deskhero's advanced AI capabilities, SacredArtifacts Ltd. was able to enhance their customer support efficiency, reduce response time, and improve customer satisfaction.
How does Deskhero's AI help in reducing response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, which significantly reduces the time taken to respond to customer queries.
How does Deskhero enhance the search results on the knowledge base?
Deskhero's AI scrapes data from the company's website and uses it along with the information from previous tickets and uploaded files to enhance the search results on the knowledge base.
Can Deskhero be integrated with inventory management systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems such as inventory management systems.
* This article provides an example of how a fictive company in the Manufacturing Religious Articles and Ornaments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
