HolyOrnaments Co. integrated Deskhero into their customer support services, utilizing its features such as structured data lists, custom fields, and user groups to organize their workflow. The ticket management system and kanban board provided a clear overview of all customer interactions, helping them manage their workload efficiently.
The company leveraged Deskhero's advanced AI capabilities to improve their response time to customer queries. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on their knowledge base. By scraping data from their website and using the comprehensive search bar, customers could easily find solutions to their queries. This reduced the number of tickets generated and allowed the customer support team to focus on more complex issues.
Furthermore, HolyOrnaments Co. used Deskhero's REST API to integrate the platform with their order management system. This allowed them to track order-related queries and complaints, and resolve them promptly.
By leveraging Deskhero's advanced AI capabilities, HolyOrnaments Co. was able to improve their customer service, reduce response time, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results on the knowledge base?
Deskhero's AI scrapes data from the company's website and uses it along with the information from previous tickets and uploaded files to enhance the search results on the knowledge base.
Can Deskhero be integrated with order management systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems such as order management systems.
* This article provides an example of how a fictive company in the Manufacturing Religious Articles and Ornaments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
