DivineCrafts Inc. began by integrating Deskhero into their existing systems. They utilized the platform's structured data lists, custom fields, and user groups to organize their customer support team and manage tickets effectively. The kanban board feature provided a visual overview of the ongoing, pending, and resolved tickets, enabling them to track progress and identify bottlenecks.
The company utilized Deskhero's advanced AI capabilities to enhance their customer support services. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on their knowledge base. By scraping data from their website and using the comprehensive search bar, customers could easily find solutions to their queries. This reduced the number of tickets generated and freed up the customer support team to focus on more complex issues.
Furthermore, DivineCrafts Inc. used Deskhero's REST API to integrate the platform with their CRM and ERP systems. This allowed for seamless data exchange and further improved the efficiency of their customer support process.
By leveraging Deskhero's advanced AI capabilities, DivineCrafts Inc. was able to provide timely and accurate responses to customer queries, improving their overall customer service experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results on the knowledge base?
Deskhero's AI scrapes data from the company's website and uses it along with the information from previous tickets and uploaded files to enhance the search results on the knowledge base.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with other systems such as CRM and ERP.
* This article provides an example of how a fictive company in the Manufacturing Religious Articles and Ornaments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
