Percussion Precision Ltd. deals with a wide range of customer queries daily, from product inquiries to repair requests. To manage these efficiently, the company uses Deskhero's advanced AI capabilities. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies, speeding up response times and ensuring consistency in responses. The AI system also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also assist in ticket management. The AI system categorizes and prioritizes tickets based on their urgency and complexity, allowing the support team to focus on more complex issues while the AI handles simpler queries.
Percussion Precision Ltd. also uses Deskhero's knowledge base feature to create a comprehensive database of information. The AI system generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, making it easier for the support team to find relevant information and provide accurate responses.
By leveraging Deskhero's AI capabilities, Percussion Precision Ltd. has significantly improved their helpdesk efficiency, reduced response times, and boosted customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
How does Deskhero's AI system manage tickets?
Deskhero's AI system can categorize and prioritize tickets based on their urgency and complexity. This allows the support team to focus on more complex issues while the AI handles simpler queries.
* This article provides an example of how a fictive company in the Manufacturing and Repairing Of Musical Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
