Harmony Strings Inc. receives a high volume of customer queries ranging from product information, repair requests, warranty claims, and more. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI system then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and consistent. The AI system also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's AI capabilities also help in managing the ticket system. The AI system can categorize and prioritize tickets based on their urgency and complexity. This allows the support team to focus on more complex issues while the AI handles simpler queries.
Furthermore, Harmony Strings Inc. uses Deskhero's knowledge base feature to create a comprehensive database of information. The AI system can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for the support team to find relevant information and provide accurate responses.
Overall, Deskhero's AI capabilities have significantly improved Harmony Strings Inc.'s customer support efficiency, reduced response times, and increased customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI system enhance search results?
Deskhero's AI system uses OpenAI Embeddings to enhance search results. It uses data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide more relevant and accurate search results.
How does Deskhero's AI system manage tickets?
Deskhero's AI system can categorize and prioritize tickets based on their urgency and complexity. This allows the support team to focus on more complex issues while the AI handles simpler queries.
* This article provides an example of how a fictive company in the Manufacturing and Repairing Of Musical Instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
