RoboCraft Inc. receives hundreds of customer queries daily regarding the operation and maintenance of their robotic machine tools. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also utilizes the AI-powered comprehensive search bar to quickly locate relevant information from their vast database. This feature has proved particularly useful in handling complex queries that require detailed technical knowledge.
Deskhero's AI capabilities also extend to website scraping. RoboCraft Inc. uses this feature to stay updated on industry trends and customer feedback posted on various online platforms. The AI scrapes relevant data and integrates it into the company's knowledge base, providing valuable insights for improving their products and services.
RoboCraft Inc. has customized the platform to fit their specific needs by creating structured data lists, custom fields, and user groups. They have also set up a custom email domain for their support team, further enhancing their professional image.
Overall, Deskhero's advanced AI capabilities have enabled RoboCraft Inc. to significantly improve their customer support efficiency, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the AI-powered comprehensive search bar?
The AI-powered comprehensive search bar allows users to quickly locate relevant information from their vast database, which is particularly useful in handling complex queries that require detailed technical knowledge.
How does Deskhero's AI use website scraping?
Deskhero's AI can scrape relevant data from various online platforms and integrate it into the company's knowledge base, providing valuable insights for improving products and services.
* This article provides an example of how a fictive company in the Manufacturing robotic machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
