AutoMach Ltd. has a vast knowledge base comprising manuals, policies, presentations, and other technical documents. The company uses Deskhero's AI capabilities to manage this knowledge base efficiently. The AI uses OpenAI embeddings from these documents to find relevant content, which is then used to generate suggested replies and enhance search results.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to create and update their knowledge base.
AutoMach Ltd. uses the AI-powered comprehensive search bar to quickly find relevant information from their knowledge base. This feature has been instrumental in handling technical queries that require in-depth knowledge and understanding.
Deskhero's REST API has allowed AutoMach Ltd. to integrate the platform with their existing systems, further streamlining their operations. The company has also customized the platform by creating structured data lists, custom fields, and user groups.
By leveraging Deskhero's advanced AI capabilities, AutoMach Ltd. has been able to significantly improve their knowledge base management, leading to more effective customer support services.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI embeddings from knowledge base documents to find relevant content, which is then used to generate suggested replies and enhance search results. The AI can also generate knowledge base articles from Word, PowerPoint, and PDF files, reducing the time and effort required to create and update the knowledge base.
What is the benefit of the AI-powered comprehensive search bar?
The AI-powered comprehensive search bar allows users to quickly find relevant information from their knowledge base, which is particularly useful in handling technical queries that require in-depth knowledge and understanding.
How does AutoMach Ltd. use Deskhero's REST API?
AutoMach Ltd. uses Deskhero's REST API to integrate the platform with their existing systems, further streamlining their operations.
* This article provides an example of how a fictive company in the Manufacturing robotic machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
