MechaTech Industries deals with a large volume of customer queries every day. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also uses the Kanban board feature to visually track and manage tickets. This feature, combined with the AI's ability to suggest replies, has greatly improved the efficiency of their customer support team.
MechanoTech Industries uses Deskhero's AI-powered comprehensive search bar to quickly locate relevant information from their extensive database. This feature has proved invaluable in handling complex queries that require detailed technical knowledge.
The company has customized the platform to suit their needs by creating structured data lists, custom fields, and user groups. They have also set up a custom email domain for their support team, further enhancing their professional image.
Overall, by leveraging Deskhero's advanced AI capabilities, MechanoTech Industries has been able to significantly streamline their ticket management process, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI streamline ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving ticket management efficiency.
What is the benefit of the Kanban board feature?
The Kanban board feature allows users to visually track and manage tickets, improving the efficiency of the customer support team.
How does MechanoTech Industries use the AI-powered comprehensive search bar?
MechanoTech Industries uses the AI-powered comprehensive search bar to quickly locate relevant information from their extensive database, which is invaluable in handling complex queries that require detailed technical knowledge.
* This article provides an example of how a fictive company in the Manufacturing robotic machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
