RoboToyCraft receives numerous customer queries and complaints daily. Managing these tickets manually was proving to be a daunting task. With Deskhero, they were able to automate ticket management, categorizing them based on priority and type. This helped in assigning the tickets to the right support agent, improving response time.
The AI capabilities of Deskhero further enhanced the efficiency of RoboToyCraft's customer support. The AI leveraged OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduced the time spent by support agents on each ticket, allowing them to handle more queries.
Deskhero's AI also improved the accuracy of the comprehensive search bar. When customers searched for solutions to their issues, the AI used the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This empowered customers to find solutions to their problems quickly, reducing the load on the support team.
RoboToyCraft also utilized Deskhero's REST API to integrate the platform with their existing systems. This allowed them to leverage the advanced AI capabilities of Deskhero in their own applications, providing a seamless experience to their customers.
Overall, Deskhero's advanced AI capabilities significantly improved the efficiency of RoboToyCraft's customer support, leading to happier customers and a more productive support team.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI embeddings from various resources to generate suggested replies to tickets and enhance search results. This reduces the time spent by support agents on each ticket and empowers customers to find solutions to their problems quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
How does Deskhero categorize tickets?
Deskhero categorizes tickets based on various factors like priority and type. This helps in assigning the tickets to the right support agent.
* This article provides an example of how a fictive company in the Manufacturing Robotics Toys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
