ToyBotics has a vast knowledge base consisting of articles generated from word, powerpoint, pdf files, and scraped website data. However, finding relevant information from this vast resource was a challenge for both customers and support agents. With Deskhero, ToyBotics was able to overcome this challenge.
Deskhero's AI capabilities leveraged OpenAI embeddings from the knowledge base and other resources to enhance the accuracy of search results. When customers or support agents searched for information, the AI found the most relevant content, making it easier to find solutions to problems.
Deskhero's AI also generated suggested replies to tickets using the embeddings. This not only improved the efficiency of the support agents but also ensured that the responses were accurate and helpful.
ToyBotics also used Deskhero's custom fields feature to add additional information to the tickets. This information was used by the AI to further enhance the accuracy of the suggested replies and search results.
Overall, Deskhero's advanced AI capabilities significantly improved the accuracy of ToyBotics' knowledge base, leading to better customer support and a more efficient support team.
How does Deskhero's AI improve the accuracy of the knowledge base?
Deskhero's AI uses OpenAI embeddings from the knowledge base and other resources to find the most relevant content when a search is performed. This improves the accuracy of the search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from various resources to generate suggested replies to tickets. The AI considers the content of the ticket and the additional information provided in the custom fields to generate the most accurate and helpful reply.
What is the benefit of Deskhero's custom fields feature?
Deskhero's custom fields feature allows you to add additional information to the tickets. This information can be used by the AI to enhance the accuracy of the suggested replies and search results.
* This article provides an example of how a fictive company in the Manufacturing Robotics Toys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
