RobotixPlay receives a large number of customer queries and complaints every day. Managing these tickets manually was proving to be inefficient and time-consuming. With Deskhero, RobotixPlay was able to automate the ticket management process, improving efficiency and response time.
Deskhero's AI capabilities played a crucial role in streamlining the customer support process. The AI used OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduced the time spent by support agents on each ticket, allowing them to handle more queries in less time.
RobotixPlay also utilized Deskhero's user groups feature to assign tickets to the right support agent based on their expertise. This ensured that the customers received the most accurate and helpful responses to their queries.
Deskhero's AI also enhanced the functionality of the comprehensive search bar. The AI used the embeddings to find the most relevant content from the knowledge base and other resources when customers searched for solutions to their issues. This empowered customers to find solutions to their problems quickly, reducing the load on the support team.
Overall, Deskhero's advanced AI capabilities significantly improved the efficiency of RobotixPlay's customer support process, leading to higher user satisfaction and a more productive support team.
How does Deskhero's AI streamline the customer support process?
Deskhero's AI uses OpenAI embeddings from various resources to generate suggested replies to tickets and enhance search results. This reduces the time spent by support agents on each ticket and empowers customers to find solutions to their problems quickly.
How does Deskhero assign tickets to the right support agent?
Deskhero uses the user groups feature to assign tickets to the right support agent based on their expertise. This ensures that the customers receive the most accurate and helpful responses to their queries.
How does Deskhero's AI enhance the functionality of the search bar?
Deskhero's AI uses OpenAI embeddings from the knowledge base and other resources to find the most relevant content when a search is performed. This improves the accuracy of the search results and empowers customers to find solutions to their problems quickly.
* This article provides an example of how a fictive company in the Manufacturing Robotics Toys industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
