KnitWear Masters receives a high volume of customer inquiries about their products, ranging from product details, usage instructions, to return policies. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also utilizes Deskhero's AI to enhance its search results. When customers search for information on the KnitWear Masters' helpdesk, the AI uses the OpenAI Embeddings to provide the most relevant results. This has led to a significant reduction in the number of support tickets, as customers can find the information they need quickly and easily.
KnitWear Masters has also found value in Deskhero's AI for managing their internal processes. The AI's ability to generate structured data lists and custom fields has streamlined the process of organizing and categorizing support tickets. This has improved the efficiency of the support team and reduced the time taken to resolve customer issues.
Furthermore, the AI's capability to generate knowledge base articles from word, powerpoint, pdf files has been invaluable. It has allowed KnitWear Masters to quickly create a comprehensive knowledge base that is constantly updated with the latest information. This has not only improved the customer experience but also reduced the workload of the support team.
Overall, Deskhero's advanced AI capabilities have transformed KnitWear Masters' customer support and helpdesk services, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of KnitWear Masters' customer support?
Deskhero's AI improves efficiency by leveraging OpenAI Embeddings from various sources to generate suggested replies to customer inquiries and enhance search results. It also streamlines internal processes by generating structured data lists and custom fields for ticket management.
How does Deskhero's AI enhance the customer experience at KnitWear Masters?
The AI enhances the customer experience by providing quick and accurate responses to inquiries and improving the relevance of search results on the helpdesk. It also enables the creation of a comprehensive knowledge base for customers to access.
How does Deskhero's AI reduce the workload of the support team at KnitWear Masters?
The AI reduces the workload by automating the generation of replies to customer inquiries and the creation of knowledge base articles. It also streamlines ticket management through the generation of structured data lists and custom fields.
* This article provides an example of how a fictive company in the Manufacturing and sale of knitted hats, scarves, and gloves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
