CozyKnits Inc. deals with a large number of customer queries daily, ranging from product information requests to complaints. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The company also utilizes Deskhero's AI to enhance the search functionality on their helpdesk. The AI uses the OpenAI Embeddings to provide the most relevant search results, enabling customers to find the information they need quickly and reducing the number of support tickets.
Internally, CozyKnits Inc. uses Deskhero's AI to manage their support tickets. The AI's ability to generate structured data lists and custom fields has made it easier to organize and categorize tickets, improving the efficiency of the support team and reducing the time taken to resolve issues.
Additionally, CozyKnits Inc. uses Deskhero's AI to generate knowledge base articles from various file types. This has enabled them to quickly build a comprehensive knowledge base, improving the customer experience and reducing the workload of the support team.
Overall, Deskhero's advanced AI capabilities have greatly improved CozyKnits Inc.'s customer service and helpdesk operations, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI improve CozyKnits Inc.'s customer service?
Deskhero's AI improves customer service by generating quick and accurate responses to customer inquiries, enhancing the search functionality on the helpdesk, and enabling the creation of a comprehensive knowledge base.
How does Deskhero's AI increase operational efficiency at CozyKnits Inc.?
The AI increases operational efficiency by streamlining ticket management through the generation of structured data lists and custom fields, and reducing the workload of the support team by automating the generation of replies to customer inquiries and the creation of knowledge base articles.
How does Deskhero's AI contribute to customer satisfaction at CozyKnits Inc.?
The AI contributes to customer satisfaction by providing quick and accurate responses to inquiries, improving the relevance of search results on the helpdesk, and enabling customers to access a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Manufacturing and sale of knitted hats, scarves, and gloves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
