ClayCraft Inc. receives numerous customer queries daily about their products, ranging from product specifications to usage instructions. Managing these queries manually was proving to be time-consuming and prone to errors. With Deskhero, they were able to automate their helpdesk services, significantly reducing response time and improving accuracy.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has been instrumental in ClayCraft Inc.'s case, as it helps find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has not only improved the efficiency of their customer support team but also ensured consistent and accurate responses.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. It has also enhanced the customer experience on their self-service portal, as customers can easily find answers to their queries without having to wait for a response from the support team.
Deskhero's REST API has allowed ClayCraft Inc. to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
With Deskhero, ClayCraft Inc. has been able to transform their customer support, resulting in improved customer satisfaction and increased efficiency.
How has Deskhero improved the efficiency of ClayCraft Inc.'s customer support?
Deskhero's advanced AI capabilities have automated the process of responding to customer queries, reducing response time and improving accuracy. The AI-powered search bar has also made it easier for both the support team and customers to find relevant information quickly.
How does Deskhero ensure consistent and accurate responses?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This ensures that the responses are consistent and based on the most relevant and up-to-date information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth transition and minimal disruption to operations.
* This article provides an example of how a fictive company in the Manufacturing and sales of clay products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
