HygieneHero was facing challenges in managing the large volume of customer queries and complaints they received daily. The company decided to implement Deskhero's AI capabilities to automate their customer support process and improve efficiency.
With Deskhero, HygieneHero was able to utilize AI to generate suggested replies based on previous tickets and knowledge base articles. This significantly reduced the time taken by their customer support team to respond to queries, thereby improving customer satisfaction.
The AI also enhanced the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations, as well as scraped website data. This made it easier for the support team to find relevant information when dealing with complex queries.
Deskhero's custom fields and structured data lists further helped HygieneHero to organize their customer data effectively. The kanban board feature allowed them to manage tickets efficiently and track their progress in real-time.
Overall, Deskhero's AI capabilities transformed HygieneHero's customer support process, making it more efficient and customer-friendly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI enhances search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This makes it easier to find relevant information.
How does Deskhero help in managing tickets?
Deskhero provides a kanban board feature that allows you to manage tickets efficiently and track their progress in real-time.
* This article provides an example of how a fictive company in the Manufacturing of sanitary towels and napkins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
