NapkinNirvana was struggling with managing the increasing number of customer support tickets. The company needed a solution that could help them handle these tickets efficiently and improve their response time.
By implementing Deskhero, NapkinNirvana was able to leverage its AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This helped them respond to customer queries faster and more accurately.
The AI also enhanced the search results by leveraging OpenAI Embeddings from uploaded files and scraped website data. This allowed the support team to find the required information quickly, thereby improving their efficiency.
Deskhero's kanban board feature provided NapkinNirvana with a visual overview of their tickets, enabling them to manage them effectively and track their progress in real-time.
Through Deskhero, NapkinNirvana was able to enhance their ticket management system, thereby improving their customer support services and customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, helping to respond to customer queries faster and more accurately. It also enhances search results, allowing the support team to find required information quickly.
What is Deskhero's kanban board feature?
Deskhero's kanban board feature provides a visual overview of your tickets, enabling you to manage them effectively and track their progress in real-time.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by helping to respond to customer queries faster and more accurately, and by providing a better overview and management of tickets.
* This article provides an example of how a fictive company in the Manufacturing of sanitary towels and napkins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
