SanitarySolutions had a vast knowledge base consisting of numerous articles, manuals, and policies. However, finding relevant information from this extensive database was a challenging task for their customer support team.
By implementing Deskhero, SanitarySolutions was able to leverage its AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduced the time and effort required to create and update their knowledge base.
The AI also used OpenAI Embeddings from previous tickets and uploaded files to enhance the search results. This made it easier for the support team to find the required information quickly and efficiently.
Additionally, Deskhero's website scraping feature allowed SanitarySolutions to gather relevant information from various sources, further enriching their knowledge base.
Through Deskhero, SanitarySolutions was able to manage their knowledge base effectively, thereby improving their customer support services.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files, reducing the time and effort required to create and update the knowledge base. It also enhances search results, making it easier to find required information.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows you to gather relevant information from various sources, which can be used to enrich your knowledge base.
How does Deskhero improve customer support services?
Deskhero improves customer support services by automating the process of generating suggested replies and enhancing search results. It also helps in managing the knowledge base effectively.
* This article provides an example of how a fictive company in the Manufacturing of sanitary towels and napkins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
