Shawl Sensations receives numerous customer queries regarding product details, shipping, and returns. To manage these efficiently, they use Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content is then used to generate suggested replies via OpenAI's ChatGPT, significantly speeding up response times and ensuring consistency in the information provided.
Deskhero's AI also enhances the search functionality, making it easier for Shawl Sensations' customer support team to find the information they need. This leads to quicker resolution of tickets and improved customer satisfaction.
Additionally, Shawl Sensations uses Deskhero's AI to scrape their website for updates and changes, ensuring that the customer support team always has the most up-to-date information.
Overall, by leveraging Deskhero's AI capabilities, Shawl Sensations has been able to significantly enhance their customer support services and improve customer satisfaction.
How does Deskhero's AI speed up response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly speeds up response times by providing the customer support team with ready-made, accurate responses.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings to enhance search results. This makes it easier for the customer support team to find the information they need, leading to quicker resolution of tickets.
How does Deskhero's AI keep the customer support team updated?
Deskhero's AI scrapes the company's website for updates and changes. This ensures that the customer support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacturing of Scarves, Shawls and Neckties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
