TieCrafters Inc often faces complex customer queries related to product customization, delivery, and post-purchase services. To manage these efficiently, they leverage Deskhero's AI capabilities, which utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content is then used to generate suggested replies via OpenAI's ChatGPT, significantly reducing the time taken to respond to customer queries and ensuring consistency in the information provided.
Deskhero's AI also enhances the search functionality, making it easier for the customer support team to find the required information swiftly. This leads to quicker resolution of tickets and improved customer satisfaction.
Moreover, TieCrafters Inc uses Deskhero's AI to scrape their website for any updates or changes, ensuring that the customer support team is always equipped with the latest information.
By leveraging Deskhero's AI capabilities, TieCrafters Inc has been able to significantly improve their customer support efficiency and deliver a superior customer experience.
How does Deskhero's AI help in managing complex customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to complex queries.
How does Deskhero's AI improve the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings, making it easier for the customer support team to find the required information quickly.
How does Deskhero's AI keep the customer support team updated with the latest information?
Deskhero's AI scrapes the company's website for any updates or changes, ensuring that the customer support team always has the latest information.
* This article provides an example of how a fictive company in the Manufacturing of Scarves, Shawls and Neckties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
