SilkRoad Scarves receives a high volume of customer queries regarding product care, shipping, and returns. They use Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content.
The AI then uses this content to generate suggested replies, which are sent through OpenAI's ChatGPT. This not only speeds up response times but also ensures that the information provided is accurate and consistent.
Deskhero's AI also enhances search results, making it easier for SilkRoad Scarves' customer support team to find the information they need. This reduces the time spent on each ticket and improves overall productivity.
Furthermore, SilkRoad Scarves uses Deskhero's AI to scrape their website for updates and changes. This ensures that the customer support team always has the most up-to-date information at their fingertips.
Overall, Deskhero's AI capabilities have significantly improved SilkRoad Scarves' customer support efficiency and effectiveness.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This speeds up response times by providing the customer support team with ready-made, accurate responses.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. This makes it easier for the customer support team to find the information they need, reducing the time spent on each ticket.
How does Deskhero's AI keep the customer support team updated?
Deskhero's AI scrapes the company's website for updates and changes. This ensures that the customer support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacturing of Scarves, Shawls and Neckties industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
