SlewRing Manufacturers Corp. was dealing with a high volume of customer support tickets and a rapidly changing product line. They needed a solution that could handle these challenges efficiently.
Deskhero's AI capabilities allowed SlewRing Manufacturers Corp. to manage tickets effectively by generating suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This led to quicker resolution of customer queries and improved customer satisfaction.
The AI also enhanced the search results within the platform, making it easier for support agents to find relevant information. This was especially useful in dealing with technical queries related to the manufacturing and operation of slewing rings.
Additionally, Deskhero's AI was used to automatically generate knowledge base articles from various sources, ensuring that the knowledge base was always updated with the latest product information. This reduced the need for manual updates and increased the accuracy of the information provided to customers.
By leveraging Deskhero's AI capabilities, SlewRing Manufacturers Corp. has been able to significantly improve their customer support operations, leading to higher customer satisfaction and operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for support agents to find relevant information quickly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, pdf files, ensuring that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacturing of Slewing Rings & Turntable bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
