Slewing Solutions Inc. was struggling with managing a high volume of customer support tickets and maintaining an up-to-date knowledge base. The company decided to implement Deskhero to leverage its AI capabilities for efficient ticket management and knowledge base upkeep.
Deskhero's AI capabilities enabled Slewing Solutions Inc. to automatically generate suggested replies to customer queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This significantly reduced the time spent by customer support agents on each ticket, improving overall efficiency.
Deskhero's AI also enhanced the search results within the platform, making it easier for support agents to find relevant information quickly. This feature was particularly useful in handling complex technical queries related to the manufacturing process of slewing rings and turntable bearings.
The company also used Deskhero's AI to automatically generate knowledge base articles from word, powerpoint, pdf files. This ensured that the knowledge base was always up-to-date with the latest information, reducing the need for manual updates.
Overall, Deskhero's AI capabilities have greatly improved Slewing Solutions Inc.'s customer support operations, leading to higher customer satisfaction and increased operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for support agents to find relevant information quickly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, pdf files, ensuring that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacturing of Slewing Rings & Turntable bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
