Turntable Tech Ltd. was facing challenges in managing their global customer support operations due to different time zones and languages. They turned to Deskhero for a solution that could handle these complexities.
Deskhero's AI capabilities allowed Turntable Tech Ltd. to manage tickets efficiently by suggesting replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This helped in providing quick and accurate responses to customer queries, irrespective of the time zone or language.
The AI also enhanced the search results within the platform, making it easier for support agents to find relevant information. This was particularly beneficial in dealing with technical queries related to the design and operation of turntable bearings.
Furthermore, Deskhero's AI was used to automatically generate knowledge base articles from various sources, ensuring that the knowledge base was always updated with the latest information. This reduced the need for manual intervention and increased the accuracy of the information provided to customers.
By leveraging Deskhero's AI capabilities, Turntable Tech Ltd. has been able to improve their customer support operations significantly, leading to higher customer satisfaction and operational efficiency.
How does Deskhero's AI handle different languages?
Deskhero's AI leverages OpenAI Embeddings to understand and generate responses in multiple languages, making it easier to handle customer queries from different regions.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier for support agents to find relevant information quickly.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, pdf files, ensuring that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacturing of Slewing Rings & Turntable bearings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
