PrintMaster Inc. receives a high volume of customer queries daily, ranging from technical issues to product inquiries. With Deskhero, the company is able to manage all these tickets effectively using the kanban board feature. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to handle urgent issues promptly and ensure that no ticket is overlooked.
PrintMaster Inc. has a vast knowledge base consisting of manuals, policies, and presentations. Deskhero's AI capabilities generate embeddings from these uploaded files and use them to enhance search results. This feature has significantly reduced the time spent by support agents in searching for information.
Deskhero's website scraping feature is used by PrintMaster Inc. to keep their knowledge base up-to-date. The AI system scans the company's website regularly and updates the knowledge base with any new information found.
Lastly, PrintMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response efficiency?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets and knowledge base articles. This reduces the time spent by support agents in crafting responses.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to scan the company's website regularly and update the knowledge base with any new information found.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacturing Specialty and Printing papers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
