SteerRight Manufacturing receives numerous customer queries and complaints daily. Managing these tickets was a challenge until they implemented Deskhero. With its structured data lists, custom fields, and user groups, the company was able to organize and prioritize tickets effectively.
The advanced AI capabilities of Deskhero have been instrumental in enhancing the efficiency of SteerRight's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to suggest relevant replies to customer queries. This has significantly reduced the time taken to respond to customers.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. The AI also enhances search results, making it easier for the team to find solutions to customer problems.
With Deskhero's custom email domains, SteerRight has been able to maintain a professional image in their communication with customers. The kanban board feature has also improved the team's workflow and productivity.
Overall, the implementation of Deskhero has transformed SteerRight's customer support, improving both efficiency and customer satisfaction.
How has Deskhero improved SteerRight's response times?
Deskhero's AI capabilities suggest relevant replies to customer queries based on previous tickets, knowledge base articles, and other resources. This reduces the time taken to craft responses, thereby improving response times.
How does Deskhero maintain a professional image in customer communication?
Deskhero allows custom email domains, enabling SteerRight to communicate with customers using a professional, branded email address.
How has Deskhero enhanced the efficiency of SteerRight's customer support?
Deskhero's AI-powered search bar and enhanced search results make it easier for the support team to find relevant information quickly. This, coupled with AI-suggested replies, has significantly improved the team's efficiency.
* This article provides an example of how a fictive company in the Manufacturing Of Steering Wheels, Dashboards and Interior Trim industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
