DashMaster Inc. deals with a high volume of customer queries and complaints daily. Before implementing Deskhero, managing these tickets was a daunting task. However, with Deskhero's structured data lists and custom fields, DashMaster has been able to streamline ticket management.
The AI capabilities of Deskhero have played a crucial role in improving DashMaster's helpdesk services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to customer queries. This has drastically reduced the time taken to respond to customers and improved customer satisfaction.
Deskhero's AI-powered comprehensive search bar has made it easier for DashMaster's support team to find relevant information quickly. The AI also enhances search results, enabling the team to find solutions to customer problems more efficiently.
Thanks to Deskhero's custom email domains, DashMaster has been able to maintain a professional image in their communication with customers. The kanban board feature has also improved the team's workflow and productivity.
In summary, Deskhero has revolutionized DashMaster's helpdesk services, leading to increased efficiency and improved customer satisfaction.
How has Deskhero improved DashMaster's ticket management?
Deskhero's structured data lists and custom fields have streamlined DashMaster's ticket management. The platform's AI capabilities also suggest relevant replies to customer queries, further improving ticket management.
How does Deskhero help DashMaster maintain a professional image?
Deskhero allows custom email domains, enabling DashMaster to communicate with customers using a professional, branded email address.
How has Deskhero improved the efficiency of DashMaster's helpdesk services?
Deskhero's AI-powered search bar and enhanced search results enable DashMaster's support team to find relevant information quickly. This, along with AI-suggested replies, has significantly improved the efficiency of the helpdesk services.
* This article provides an example of how a fictive company in the Manufacturing Of Steering Wheels, Dashboards and Interior Trim industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
