PlasterTech receives a wide variety of customer queries daily about their products, from technical specifications to application techniques. Using Deskhero's advanced AI capabilities, the company is able to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances the search results in PlasterTech's knowledge base. When a customer or a support agent searches for information, the AI uses the OpenAI embeddings to find the most relevant articles, manuals, or website data. This not only improves the customer's experience but also helps the support agents to quickly find the information they need.
With Deskhero, PlasterTech has also been able to create a structured data list of common issues and solutions. This list is constantly updated by the AI based on the tickets and other data. This feature has proven to be a valuable resource for both new and experienced support agents.
Deskhero's REST API allows PlasterTech to integrate the platform with their existing systems. This seamless integration ensures that all customer data is up-to-date and available when needed. The AI capabilities of Deskhero also help in maintaining the accuracy of this data by identifying and correcting any inconsistencies.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency of PlasterTech's customer support operations. The company is now able to provide faster and more accurate responses to customer queries, leading to higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results in the knowledge base?
When a customer or a support agent searches for information, Deskhero's AI uses the OpenAI embeddings to find the most relevant articles, manuals, or website data. This improves the accuracy of the search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems. This ensures that all customer data is up-to-date and available when needed.
* This article provides an example of how a fictive company in the Manufacturing of stucco and other plaster coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
