StuccoMaster's customer support team deals with a multitude of customer queries every day. These range from product inquiries to application methods. With Deskhero's advanced AI capabilities, StuccoMaster can manage these tickets more efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
Deskhero's AI also improves the search results in StuccoMaster's knowledge base. When a customer or a support agent searches for information, the AI uses the OpenAI embeddings to find the most relevant articles, manuals, or website data. This not only enhances the customer's experience but also assists the support agents in quickly finding the information they need.
StuccoMaster has also been able to create a structured data list of common problems and solutions using Deskhero. This list is continually updated by the AI based on the tickets and other data. This feature has become an invaluable resource for both new and seasoned support agents.
Deskhero's REST API allows StuccoMaster to integrate the platform with their existing systems. This seamless integration ensures that all customer data is current and accessible when required. The AI capabilities of Deskhero also assist in maintaining the accuracy of this data by identifying and rectifying any discrepancies.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency of StuccoMaster's customer support operations. The company can now provide quicker and more precise responses to customer queries, resulting in increased customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI improve the search results in the knowledge base?
When a customer or a support agent searches for information, Deskhero's AI uses the OpenAI embeddings to find the most relevant articles, manuals, or website data. This enhances the accuracy of the search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows for seamless integration with other systems. This ensures that all customer data is current and accessible when required.
* This article provides an example of how a fictive company in the Manufacturing of stucco and other plaster coatings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
