RideSmooth Manufacturing receives numerous customer queries daily, ranging from product specifications to installation instructions. Using Deskhero's ticket management feature, they efficiently categorize and prioritize these queries. The AI capabilities of Deskhero analyze previous tickets and the company's knowledge base to suggest appropriate responses, significantly reducing response times.
The company also utilizes Deskhero's custom fields and user groups features to organize their internal teams and data. This ensures that the right information is accessible to the right people at the right time, improving overall productivity.
Deskhero's AI capabilities also play a crucial role in managing RideSmooth Manufacturing's extensive knowledge base. The AI analyzes word, powerpoint, and pdf files uploaded by the company, as well as data scraped from their website, to generate relevant knowledge base articles. This not only saves time but also ensures that all important information is captured and easily accessible.
The company uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources.
Finally, RideSmooth Manufacturing uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero's advanced AI capabilities across their entire operation.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI analyzes previous tickets and the company's knowledge base to suggest appropriate responses. This helps to significantly reduce response times.
How does Deskhero's AI help in managing the knowledge base?
The AI analyzes word, powerpoint, and pdf files uploaded by the company, as well as data scraped from their website, to generate relevant knowledge base articles. This not only saves time but also ensures that all important information is captured and easily accessible.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources. This helps to quickly find relevant information.
* This article provides an example of how a fictive company in the Manufacturing Of Suspension System Parts And Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
