RelayTech Solutions deals with a wide range of products and customers across the globe. This results in a diverse set of customer queries and issues. To handle these effectively, RelayTech Solutions uses Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also improves the accuracy of the responses. The AI also enhances search results, making it easier for the customer support team to find relevant information.
RelayTech Solutions also uses Deskhero's user groups feature to manage their customer support team. This allows them to assign tickets to specific groups based on the nature of the query, improving the efficiency of their operations.
Deskhero's REST API has also been beneficial for RelayTech Solutions. It allows them to integrate Deskhero with their existing systems, creating a seamless workflow. This has resulted in improved productivity and efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the customer support operations of RelayTech Solutions. The company has seen improvements in response times, accuracy of responses, and overall customer satisfaction.
How does Deskhero's AI improve response times?
The AI leverages OpenAI embeddings to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's user groups feature benefit RelayTech Solutions?
The user groups feature allows RelayTech Solutions to assign tickets to specific groups based on the nature of the query. This improves the efficiency of their operations.
How does Deskhero's REST API benefit RelayTech Solutions?
The REST API allows RelayTech Solutions to integrate Deskhero with their existing systems, creating a seamless workflow. This has resulted in improved productivity and efficiency.
* This article provides an example of how a fictive company in the Manufacturing Switches, Relays and Circuit Breakers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
