SwitchMaster Inc. has a vast product portfolio with numerous models of switches, relays, and circuit breakers. As a result, their customer support team often deals with a wide range of queries and issues. By using Deskhero's advanced AI capabilities, the company has been able to quickly and accurately respond to customer inquiries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and has also improved the accuracy of responses. The AI capabilities have also been instrumental in enhancing search results, making it easier for the customer support team to find relevant information.
SwitchMaster Inc. also uses Deskhero's custom fields and structured data lists to categorize and manage customer queries. This has made it easier for the team to prioritize and handle tickets, improving overall customer satisfaction.
Deskhero's knowledge base feature has also been beneficial for SwitchMaster Inc. The company has been able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has created a comprehensive repository of information that can be easily accessed by the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed the way SwitchMaster Inc. handles customer support. The company has seen significant improvements in response times, accuracy of responses, and overall customer satisfaction.
How has Deskhero's AI improved the accuracy of responses?
The AI uses OpenAI embeddings from various sources to find relevant content. This content is then used to generate suggested replies, improving the accuracy of responses.
How does Deskhero help in managing customer queries?
Deskhero provides features like custom fields and structured data lists that help in categorizing and managing customer queries. This makes it easier to prioritize and handle tickets.
How does Deskhero's knowledge base feature benefit SwitchMaster Inc.?
Deskhero's knowledge base feature allows SwitchMaster Inc. to generate articles from various file types and even scrape data from their website. This creates a comprehensive repository of information that can be easily accessed by the customer support team.
* This article provides an example of how a fictive company in the Manufacturing Switches, Relays and Circuit Breakers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
