CircuitGuard Ltd. has a diverse product portfolio and a global customer base. This results in a wide range of customer queries and issues. To handle these effectively, CircuitGuard Ltd. uses Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also improves the accuracy of the responses. The AI also enhances search results, making it easier for the customer support team to find relevant information.
CircuitGuard Ltd. also uses Deskhero's kanban board feature to manage their customer support workflow. This provides a visual representation of the workflow, making it easier to track and manage tickets.
Deskhero's custom email domains feature has also been beneficial for CircuitGuard Ltd. It allows them to maintain a consistent brand image while communicating with customers, enhancing their brand reputation.
Overall, Deskhero's advanced AI capabilities have significantly improved the customer support operations of CircuitGuard Ltd. The company has seen improvements in response times, accuracy of responses, and overall customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
The AI uses OpenAI embeddings to find relevant content. This content is then used to generate suggested replies, improving the accuracy of responses.
How does Deskhero's kanban board feature benefit CircuitGuard Ltd.?
The kanban board feature provides a visual representation of the workflow. This makes it easier to track and manage tickets, improving the efficiency of operations.
How does Deskhero's custom email domains feature benefit CircuitGuard Ltd.?
The custom email domains feature allows CircuitGuard Ltd. to maintain a consistent brand image while communicating with customers. This enhances their brand reputation.
* This article provides an example of how a fictive company in the Manufacturing Switches, Relays and Circuit Breakers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
