RelayTech Solutions has a vast knowledge base that includes information about their products, installation guides, troubleshooting tips, and more. The company uses Deskhero's AI to manage and improve this knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website.
The AI uses OpenAI Embeddings to understand the content of these sources and create comprehensive and easy-to-understand articles. This not only saves time but also ensures that the articles are accurate and up-to-date.
RelayTech also uses Deskhero's AI to enhance the search functionality of their knowledge base. The AI uses the embeddings to find the most relevant articles based on a customer's query. This allows the customers to find the information they need quickly and reduces the load on the support team.
Furthermore, the AI can also suggest related articles based on a customer's search. This helps the customers to gain a better understanding of the topic and solves their queries more effectively.
Overall, Deskhero's AI capabilities have helped RelayTech Solutions to maintain a comprehensive and user-friendly knowledge base, leading to improved customer satisfaction.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. It uses OpenAI Embeddings to understand the content of these sources and create comprehensive articles.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses the embeddings to find the most relevant articles based on a customer's query. It can also suggest related articles based on the search.
How has Deskhero's AI helped RelayTech Solutions?
Deskhero's AI has helped RelayTech Solutions to maintain a comprehensive and user-friendly knowledge base, leading to improved customer satisfaction.
* This article provides an example of how a fictive company in the Manufacturing of switches and relays industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
