SwitchMaster Inc. receives numerous customer queries daily regarding the installation, usage, and troubleshooting of their products. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only reduces the response time but also ensures that the replies are accurate and consistent. The AI's ability to learn from past interactions allows it to provide more personalized responses over time.
Deskhero's AI also enhances the search results on SwitchMaster's support portal. When a customer searches for a query, the AI uses the embeddings to find the most relevant articles from the knowledge base or the scraped website data. This allows the customers to find the information they need quickly and easily.
SwitchMaster also uses Deskhero's ticket management feature. The AI can categorize and prioritize the tickets based on their content and urgency. This helps the support team to focus on the most critical issues first and improves their overall efficiency.
Overall, Deskhero's advanced AI capabilities have enabled SwitchMaster Inc. to provide superior customer support and maintain high customer satisfaction levels.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to find the most relevant articles from the knowledge base or the scraped website data.
How does Deskhero's AI help in ticket management?
Deskhero's AI can categorize and prioritize the tickets based on their content and urgency. This helps the support team to focus on the most critical issues first.
* This article provides an example of how a fictive company in the Manufacturing of switches and relays industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
