SwitchRelay Manufacturing Co. has a large customer base and receives numerous support requests daily. The company uses Deskhero's AI to manage these tickets efficiently. The AI categorizes and prioritizes the tickets based on their content and urgency, allowing the support team to focus on the most critical issues first.
The company also uses Deskhero's user groups feature. The AI can group users based on their queries, product usage, and other factors. This allows the support team to provide more personalized and effective support.
SwitchRelay also uses Deskhero's custom email domains feature. The AI can route emails to the appropriate support team based on the domain, improving the response time and accuracy of the replies.
Furthermore, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures that the replies are accurate and consistent.
Overall, Deskhero's advanced AI capabilities have helped SwitchRelay Manufacturing Co. to streamline their support operations and provide better service to their customers.
How does Deskhero's AI manage tickets?
Deskhero's AI categorizes and prioritizes the tickets based on their content and urgency, allowing the support team to focus on the most critical issues first.
How does Deskhero's AI group users?
Deskhero's AI can group users based on their queries, product usage, and other factors. This allows the support team to provide more personalized and effective support.
How does Deskhero's AI handle custom email domains?
Deskhero's AI can route emails to the appropriate support team based on the domain, improving the response time and accuracy of the replies.
* This article provides an example of how a fictive company in the Manufacturing of switches and relays industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
