Innovate Manufacturing Education receives numerous customer queries every day. These range from course details, registration process, to technical issues. Deskhero's ticket management system has enabled them to handle these queries efficiently, improving customer satisfaction.
The user groups feature has allowed Innovate to organize their support team based on expertise. This ensures that tickets are assigned to the right person, improving response time and quality.
Deskhero's advanced AI capabilities have been a game-changer for Innovate. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, ensuring the responses are accurate and timely.
The AI-enhanced comprehensive search bar has made it easier for both the support team and customers to find relevant information quickly. This has improved the self-service experience for customers and has made the support team more efficient.
Using the REST API, Innovate has integrated Deskhero with their existing systems, creating a seamless workflow. This has resulted in increased productivity and improved customer service.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, ensuring the responses are accurate and timely.
How does the user groups feature improve response time?
The user groups feature allows companies to organize their support team based on expertise. This ensures that tickets are assigned to the right person, improving response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacturing Technology Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
