TechEd Manufacturing receives a high volume of customer inquiries daily, ranging from course details, enrollment procedures, to troubleshooting technical issues. With Deskhero, they can manage these tickets efficiently using the kanban board, ensuring no ticket is overlooked.
The custom fields feature allows TechEd to categorize tickets based on the nature of the inquiry. This helps in assigning tickets to the right support team member, improving response time and customer satisfaction.
Deskhero's advanced AI capabilities have been a game-changer for TechEd. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This helps in finding relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the responses.
The AI-enhanced comprehensive search bar has made it easier for the support team to find relevant information quickly. It has also improved the self-service experience for customers, as they can find answers to their queries in the knowledge base more easily.
Using the REST API, TechEd has integrated Deskhero with their existing systems, creating a seamless workflow. This has resulted in increased productivity and improved customer service.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, speeding up the response time.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to deliver more accurate search results. It takes into account the context and semantics of the search query, providing more relevant results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Manufacturing Technology Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
